Congratulations! Your Pilates Reformer has been scheduled for delivery with our Delivery Partner. Below are a few frequently asked questions to help as you prepare for your Reformer delivery.
What if I won’t be home to accept my delivery?
If it's not possible for you to meet our Delivery Partner at the arranged date and time, here are a few common solutions:
- If you have another person accepting the delivery on your behalf, please ensure that they have access to where your Reformer will be set up and can guide us accordingly.
- If you are no longer able to be home during your designated arrival window or require support with your delivery, please contact our Delivery Partner who will be able to assist you with your enquiry.
- It is important to note that any changes/updates to your delivery must be made no less than 24 hours prior to your scheduled delivery date.
- *Please be aware that our Delivery Partner only visit certain areas at designated times of the month, therefore the wait time for a re-delivery will differ depending on your location.
Delivery Partner: Contract Warehousing Ltd
Email: orders@cwl.co.nz
Phone: 09 272 9500
Customer Service operating hours: 8am to 5pm (Monday to Friday)
My order hasn’t arrived yet, what do I do?
Our Delivery Partner operates on tight schedules, and we make every effort to adhere to the delivery timeframe provided. However, factors outside of our Delivery Partners control such as traffic, accidents and roadworks limit them from being able to state a specific arrival time. Our Delivery Partner will call you the day of delivery when they are within 1 hour from your home.
Who do I contact to discuss the delivery of my order?
If you require support with your delivery, please contact our Delivery Partner who will be able to assist you with your enquiry.
Delivery Partner: Contract Warehousing Ltd
Email: orders@cwl.co.nz
Phone: 09 272 9500
Customer Service operating hours: 8am to 5pm (Monday to Friday)