Frequently Asked Questions

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What size crate is my Reformer arriving in?
Can I get my order before Christmas?
How much is delivery?
What do I do in preparation for my Reformer delivery?
How long will it take to receive my Reformer once I have placed my order?
My Reformer is being shipped via Depot Collection, Curbside or Business delivery. What do I need to know?
How do I unbox my Reformer crate?

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Delivery
Delivery FAQ's

How do I unbox my Reformer crate?

If your Pilates Reformer was delivered via Curbside, Depot Collection or Regional Business delivery, then please watch these helpful video guides to help you unbox and setup the Reformer.

How to unbox your crate

How to assemble The Originals

How to assemble The Studio

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What size crate is my Reformer arriving in?
My Reformer is being shipped via Depot Collection, Curbside or Business delivery. What do I need to know?
Can I get my order before Christmas?
What is the difference between Valet Delivery, Depot Collection, and Regional Business Delivery?
How do I update my App payment details?