Congratulations! Your brand new Pilates Reformer has been scheduled for delivery. Below are a few frequently asked questions to help as you prepare for your Reformer delivery.

What if I won’t be home to accept my delivery?

If it's not possible for you to meet our team, here are a few common solutions:

• If you have another person accepting the delivery on your behalf, please ensure that they have access to where your Reformer will be set up and can guide us accordingly.
• You are welcome to leave a key/remote for our team to access a designated spot you would like us to leave your delivery. Please contact us at hello@yourreformer.com.au to arrange this.
• If you would like us to leave your Reformer in a secure location, please provide these instructions to our Online Concierge team at hello@yourreformer.com.au
• If you are unable to arrange any of the above and would like to cancel your scheduled delivery, then please contact hello@yourreformer.com.au so that we can arrange an alternative delivery date.

It is important to note that any changes/updates to your delivery must be made no less than 24 hours prior to your scheduled delivery date.

*Please be aware that we only visit locations at designated times of the month, therefore the wait time for a re-delivery is approximately 2 weeks for metro addresses and up to 21 days for regional orders.

My order hasn’t arrived yet, what do I do?

Our delivery team operates on tight schedules, and we make every effort to adhere to the delivery timeframe provided in our communications. However, factors outside of our control such as traffic, accidents and roadworks limit us from being able to state a specific arrival time. Our team will send a 20-minute notification when they are approaching your location.

Who do I contact to discuss the delivery of my order?

Our friendly team are happy to answer any questions or concerns that you may have.

Please contact us on hello@yourreformer.com.au and our team will get in touch with you as soon as possible.